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"We're concerned that Microsoft may be using its OS-based market leverage to box out other choices. In a follow-up e-mail, Carpenter was clearer. Microsoft bowed to the pressure, and later promised to produce APIs (application programming interfaces) that gave security vendors some access to the kernel and allowed them to mesh their product's on-screen status features with the security center.Ĭarpenter declined to says whether Trend Micro would consider legal action against Microsoft over the issue, but said that her company "was always looking at issues like this." In 2006, Symantec and McAfee complained to European Union antitrust regulators about Microsoft's decision to block them from accessing the kernel in the 64-bit version of Vista, and barring them from its new integrated security center.
This isn't the first time that security companies and Microsoft have butted heads. "We've not seen much impact on our market share."
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"We've competed against free for a long time," said Carpenter. "McAfee products offer not only more features but most importantly, McAfee products offer real-time protection using cloud-based intelligence to combat even the most sophisticated threats."Īll three vendors scoffed at the idea that they're scared of free antivirus rivals, and by implication, Security Essentials. "Options that provide an elementary level of security, including Microsoft Security Essentials, mostly rely on traditional protection mechanisms," McAfee said. "From a security perspective, this Microsoft tool offers reduced defenses at a critical point in the battle against cybercrime." "It's clear that today's threat landscape requires more comprehensive protection than what Microsoft Security Essentials offers," said Symantec in a statement.
Instead, they downplayed Security Essentials' effectiveness. Other security vendors, including Symantec and McAfee, declined to say whether they, like Trend Micro, viewed Microsoft's move as anticompetitive or unfair. " just one of many options available to customers to get security software."
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" an optional download that customers with no antivirus solution can elect to download and install," he said. When asked to respond to rivals' anticompetitive concerns, Smith reiterated that Microsoft was not forcing users to download its product. "By offering Security Essentials as an optional download for PCs that are unprotected, we make it easy for those who want and know they need protection, but for whatever reason have not gotten around to installing it." "We are always looking for the most effective and efficient ways to ensure our customers are protected against viruses, spyware and other malicious threats," said Jeff Smith, director of marketing for Security Essentials, in an e-mail reply to questions. Microsoft defended the practice, saying it was giving customers a convenient way to acquire antivirus software. "What concerns us is a vendor using market leverage to drive its solution in some unfair way." "We welcome competition on a level playing field," said Carpenter of Trend Micro.
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And although Microsoft Update was once optional in Windows XP, new PCs with new installations of the OS now use Microsoft Update as the default update service. In Vista and Windows 7, for example, Windows Update is configured out of the box to also poll Microsoft Update. Microsoft made a point to say that it was not offering Security Essentials via Window Update, but only through the Microsoft Update service, which also offers patches for new versions of non-operating system software, notably Office and Windows Media Player.īut most users won't understand the distinction because of the way that Microsoft has intermingled the two services.
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If Windows doesn't detect working security software on the PC, Microsoft adds Security Essentials to the Optional section of Microsoft Update, a superset of the better-known Windows Update, or to Windows Update if it has been configured to also draw downloads from Microsoft Update. "Windows Update is not a choice for users, and we believe it should not be used this way." "Windows Update is a de facto extension of Windows, so to begin delivering software tied to updates has us concerned," she added. "Commercializing Windows Update to distribute other software applications raises significant questions about unfair competition," said Carol Carpenter, the general manager of the consumer and small business group at Trend Micro, on Thursday. 19 kickoff of a similar program in the U.K.
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users running Windows XP, Vista, or Windows 7 when they fired up the operating system's update service. Last Monday, Microsoft started adding Security Essentials to the optional download list seen by U.S. customers its free antivirus program via Windows' built-in update service, a move one major security firm said may be anticompetitive.
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